SHIPPING & DELIVERY FAQS
DO YOU SHIP ACROSS THE COUNTRY?
Yes! Orders are typically shipped via Canada Post. We may use another courier when it offers faster or more reliable delivery to your destination. You will receive a second email when your order has been fulfilled and shipped. A tracking number will be included when available.
How do I place my order?
Once you’ve chosen your items from our online store and added your delivery address, a list of shipping options will appear, including the cost. Please select the shipping option that suits you best.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery estimates are provided by the courier and are not guaranteed. Delays may occur due to weather, high shipping volumes or other circumstances outside our control. Please confirm that your shipping address is complete and correct. Cabin cannot be responsible for delays or additional charges caused by an incorrect or incomplete address.
CAN A COURIER LEAVE MY DELIVERY AT THE DOOR?
Someone of legal drinking age in the destination province or territory must be available to receive the shipment. The courier may request government-issued photo ID and will not leave alcohol with a minor.
WHAT IS YOUR RETURN POLICY?
All sales are considered final, however, if your order arrives damaged, is missing items or encounters another shipping problem, please contact us as soon as possible. Include your order number, a description of the issue and photos of any damaged packaging or products, and we’ll do everything reasonably possible to make things right.
How does home delivery work?
Our in-house delivery team delivers to Calgary homes between 10am and 4pm, Monday to Friday.
How do I place my order?
Once you’ve chosen your items from our online store, select a home delivery date as your shipping option. NOTE – delivery day options are removed if that day’s delivery run is full.
Why can’t I see MY CHOSEN DATE as a shipping option?
We cap the number of deliveries we can make in one delivery run. Once that delivery run is full, we close deliveries for that day and remove it as a shipping option.
CAN I CHOOSE WHAT TIME I WANT MY DELIVERY TO ARRIVE?
You may request an optimal delivery time in the notes for your order, and we will do our absolute best to meet that, but we can’t guarantee a delivery time.
Where do you deliver?
We deliver to homes within Calgary city limits.
Is there a minimum order or delivery fee?
There is no minimum order!
There is an option to tip your driver, and all tips go to the drivers - again, this is not compulsory, but is very much appreciated by the drivers!
JUST LEAVE MY ORDER ON THE DOORSTEP, OKAY?
Sorry, not okay :( You must be home to receive your order - it’s the law. We will not leave alcohol on your doorstep. Failed delivery attempts will be returned to the taproom and you can collect it from there during regular taproom hours.
Can you leave my order with my kid?
If your kid is old enough to buy alcohol, sure! Someone aged 18+ must be at home and be able to show ID to receive alcohol.
Do you deliver to condo buildings/apartments?
Yes, but drivers will not enter condo or apartment buildings. Customers must meet the driver at main floor entrance. Please add a buzzer code to your shipping address so we can contact you.